Warranty obligations
The Timber House company provides a warranty for all products subject to proper installation and compliance with operating rules.
We care about the quality of our products, so the warranty is valid only if the product is used in accordance with the recommendations.
The warranty becomes invalid if:
After installation of the product, construction work was carried out, accompanied by increased humidity
(plaster, putty, floor pouring, laying tiles, painting walls, wallpapering, etc.);
Construction materials (glue, paint, plaster, putty, etc.) got on the surface of the product
due to violation of the rules for finishing work;
Sand, water, mortar or other foreign materials got into the mechanisms of the fittings;
Thermal impact from heating or lighting devices, open flame occurred;
The product was exposed to sources of ultraviolet radiation
(direct sunlight, powerful light sources);
The product was operated at a relative humidity below 30% or above 60%;
The product was used at a temperature below +8°C or above +40°C;
Attempts were made to repair or disassemble the product independently;
The surface was damaged due to the use of adhesive film (such as "scotch", etc.);
Products containing abrasives, alcohols, solvents or aggressive chemicals were used for care;
It is recommended to use only neutral detergents;
The damage is of a mechanical nature (impacts, scratches, other impacts);
The design or overall dimensions of the product were changed (trimming in height or width).
Please follow the rules for installation, operation and care of wooden products.
This will preserve their beauty, functionality and warranty for many years.